Pitched Applications Limited (“We”) are committed to protecting and respecting your privacy.
You may be asked to provide personal data whilst you are in contact with us. Personal data is information that can be used to identify or contact you. You do not have to provide the personal data that we request, however, if you choose not to, we may not be able to provide you with the products and/or services that you have requested.
If we combine personal data with non-personal data, the combined information will be treated as personal data for as long as it remains combined.
For the purpose of the General Data Protection Regulations ((EU) 2016/679) and any national implementing laws, regulations and secondary legislation and the Data Protection Act 1998 (“Data Protection Legislation”) the data controller is Pitched Applications Limited a company registered in England and Wales with company registration number 10753229 whose registered office is at Woodland Court, Truro Business Park, Threemilestone, Truro, Cornwall TR4 9NH. Our Data Protection Registration Number is ZA287224.
We may collect and process the following data about you:
Cookies are small data files which are stored on the hard drive of your computer. Cookies contain certain personal information about you, which help us to deliver a better and more personalised service.
You may refuse to accept cookies by activating the setting on your browser which allows you to reject cookies. However, if you select this setting you may be unable to access certain parts of our site.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|Google Analytics||utma||Used to distinguish users and sessions||2 years|
|utmt||Used to throttle request rate.||10 minutes|
|utmb||Used to determine new sessions/visits.||30 minutes|
|utmc||This cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.||End of browser session|
|utmz||Stores the traffic source or campaign that explains how the user reached your site.||6 months|
|utmv||Used to store visitor-level custom variable data.||2 years|
|_ga||Used to distinguish users.||2 years|
|_gid||Used to distinguish users.||24 hours|
|dpr||Advertisement||End of browser session|
|c_user||Authentication||End of browser session/ 1 month|
|xs||Advertisement||End of browser session/ 1 month|
|wd||Advertisement||End of browser session|
|fr||Advertisement||End of browser session/ 1 month|
|datr||Site security and integrity||2 years|
|Zopim||_cfduid||Provides online chat service||1 year|
|Zendesk||__zlcmid||Provides online chat service||1 year|
|__zlcprivacy||Provides online chat service||1 year|
Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be PCI DSS (Payment Card Industry Data Security Standard) compliant.
Some or all of the data that we collect from you will be stored on servers which are hosted outside the European Economic Area (“EEA”). You are deemed to accept and agree to this by using our site and submitting information to us. We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under Data Protection Legislation by using the EU–US Privacy Shield framework.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We may use information held about you in the following ways:
You have the right to withdraw your consent to us using your personal data (and to request that we delete it) at any time by contacting us.
We may disclose your information (including personal data) to the following categories of third parties:
Your personal data will not be shared with third parties for third party marketing purposes.
We may disclose your personal data to third parties:
Under Data Protection Legislation, you have the following rights in relation to your personal data:
You can also exercise these rights at any time by contacting us at [email protected] We may reject requests that are unreasonable or require disproportionate effort (for example, such a request would result in a fundamental change to our existing practice) or risk the privacy of others.
Our site may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We may retain information about you, including personal data, for the period necessary to fulfil the purposes for which it was first collected unless a longer retention period is required or permitted by law. In determining data retention periods, we take into considerations contractual obligations, legal obligations and the expectation and requirements of our customers. When personal data is no longer needed, we will securely delete or destroy it.
If you have any cause for complaint about our use of your personal data, please contact us using the details provided above and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
Last updated: 06 March 2018