We’re Hiring! Operations Administrator

Full or part time position located in Lanivet, Nr. Bodmin, Cornwall

Pitched is an award-winning agency working exclusively for holiday parks and campsites across the UK helping our clients sell holidays and holiday homes. Due to our continued expansion and growth in the industry, we have a fantastic opportunity for an Operations Administrator. You will be a vital cog in the Pitched Team providing administrative support across our super team to help strengthen and maintain our position for leading digital marketing and online booking within the holiday park industry. If you have bundles of enthusiasm, superior organisation, an eye for detail and a strong work ethic then you could be just what Pitched are looking for!

Position available as full time or could be tailored to support parent / carer with school commitments.

Need to knows…

Your working hours will be agreed but is anticipated as full time (40hrs) 8.30am – 5.00pm Monday to Friday or part time (25hrs) 9.30am – 2.30pm Monday to Friday. We work in a rural complex of converted barns, whilst lovey and peaceful it is out in the sticks and away from public transport routes so means of getting to and from work is essential. Our place of work:

St Ingunger Country Offices,
Lanivet, Bodmin,
PL30 5HS

The Role

This is a vital and responsible role, pivotal to supporting our clients and team through our expansion plans. You will have excellent personal skills and communicate well with our creative and technical team members and our broad spectrum of clients both verbally and in writing. Reporting to the Operations Manager you will provide a valuable link to ensure that important administrative duties are fulfilled, kept up to date and pro-actively improved.

You will be a highly organised individual with sharp attention for detail and be able to competently work across a variety of different software applications. You will be able to follow existing and implement new procedures and seek and enhance efficiency where possible. You’ll be able to work well under pressure whilst maintaining a professional approach at all times.

Duties include:

  • Answering telephone, directing calls and enquiries or logging tasks or issues where applicable for technical teams.
  • Centralised Email handling and organisation
  • Creating and maintaining documents and spreadsheets
  • Creating and issuing contracts and compliance paperwork
  • Handling general renewals and reminders
  • Dealing with elements of internal HR e.g. time-off requests, absence recording.
  • Arranging meetings and calendar organisation
  • Organisation and notifying customers of scheduled maintenance
  • Reporting, recording and asset reconciliation
  • Liaison between client and internal teams
  • Note taking and follow up’s from internal meetings

About you…

You will be an enthusiastic individual with a passion and desire to work hard and achieve great results. We always look to continually improve with each and every project and your keen eye for detail and efficiency will help us support our valuable clients and business as we expand our services.

You will be super organised and enjoy the necessary (and growing) administrative duties necessary to support our thriving business. Pro-active time management will be a key skill being able to seek improvement and insight to help us achieve our business goals.

You will be super competent in Word, Excel and PDF handling and have excellent verbal and written communication. You will also be using a variety of cloud software services that support our infrastructure so an aptitude with modern software should be appreciated.

If you have ever worked for a holiday park or travel based company, seasonally or otherwise in any capacity will be a valuable asset for you in understanding our products and services.

Finally, you will need to be open to a varied mix of musical playlists, like dogs (we have 2 office companions) and the occasional cake!

Desired qualifications or experience…

  • Previous experience in similar administration role preferable
  • Higher education qualifications in English or Maths desirable.
  • Experience in holiday park or travel based company an advantage.

About Pitched…

Pitched are a digital agency with a difference, working exclusively for UK Holiday Parks and Campsites – helping parks sell holidays and holiday homes. We are results focussed and pride ourselves in converting guest browsing to bookings and enquiries.

Operating out of our base in Bodmin, Cornwall we support a growing portfolio of clients from Scotland to the South West. Our many service provisions include website design and development, our in-house booking software and online booking platform, digital marketing, search engine optimisation and design services.

Pitched were recently crowned “Best New Business” at the 2019 Cornwall Business Awards.

How to apply…

Does the role of Operations Administrator sound the perfect fit for you? We ask for a written statement on why you will be a great fit for the company and accompanying CV. Email applications to andrewhampton@pitched.co.uk

Closing date for applications: 6th March 2020

We like our staff to be local, self-motivated and enjoy the prospect and living and working in Cornwall, so we don’t recruit through agencies as they just don’t work for us.

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